Refund policy

Returns & Refunds Policy

At Midnight Motors, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Items can be returned within 30 days of receiving your order.
• Products must be unused, in their original packaging, and in resalable condition.
• Proof of purchase (order number or receipt) is required for all returns.
• Custom-made, personalised, or special-order items cannot be returned unless they are faulty.

Faulty or Damaged Items

• If your item arrives damaged or develops a manufacturing fault, please contact us within 14 days of delivery.
• We may request photographs of the issue to help process your claim.
• Faulty items may be eligible for a replacement, repair, or full refund.

Refunds

• Once we receive and inspect your returned item, we will notify you of the outcome.
• Approved refunds will be issued to your original payment method within 5–10 working days.
• Original shipping costs are non-refundable unless the item is faulty or supplied incorrectly.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error.
• We recommend using a tracked delivery service, as Midnight Motors cannot be responsible for returns lost in transit.

How to Start a Return

To request a return, please contact our customer support team with:

• Your order number
• Your name and contact details
• The reason for the return
• Photos (if the item is damaged or faulty)

Email: support@midnightmotors.com
Website: www.midnightmotor.store